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features include :
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- Simple or Detailed data collection
- Web Analysis
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We can design the data collection to your requirements.
NI14 - Avoidable Contact
National Indicator 14 - Avoidable Contact
What is it? A definition.
The proportion of customer contact that is avoidable.
The indicator is calculated in aggregate across all service channels, across
selected key service areas. The assessment of whether a contact is avoidable
relates only to what caused the customer to make contact (as opposed to
evaluating the customer satisfaction with the contact or whether follow-up
contacts will subsequently be needed).
References / Useful Links
IDeA - Guidance to National Indicator 14
IDeA - NI14 Reducing Avoidable Contact report (PDF)
YouTube
The NI14 Conference :
click here
Other NI14 Services
We have no problem listing other organisations solutions. We believe a
comparison of these solutions shows we provide the features you require at the
best value. Don't forget we also provide web analysis!
www.singularity.co.uk
www.opinion-8.com
www.rostrvm.com
www.govmetric.com
Website logs
What is a website log?
The log taken by the webserver which runs 24 hours a day, 7 days a week. Every
visit to the site is logged.
What do we do with the logs?
Your I.T. department sends us the logs each day and we analyse them. We won't
divulge how as thats our secret.
Is this all thats needed?
We may require some extra information regarding your web processes. For instance
if a user is directed away from the site to complete an external task (i.e.
payment) where they are redirected back to once complete.